Legal
Privacy Policy
Last updated: September 2026
1. Introduction
Wasel Canada ("we," "us," or "our") operates a Canada-wide bilingual online marketplace available in English and Arabic. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Wasel Canada website and mobile application (collectively, the "Platform"). By creating an account or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform. Wasel Canada is intended for users who are 18 years of age or older.
2. Information We Collect
We collect information you provide directly when you create an account, post listings, communicate with other users, or contact us for support. This includes your name, email address, phone number, username, password, profile information, listing content and photos, messages sent through the Platform, and any other information you submit through forms or features. When you choose to use location-based features, we may collect your general or precise location information to help you find nearby listings, services, or businesses. We also collect technical and usage information automatically when you use the Platform, including your device type, operating system, IP address, browser type, pages or screens viewed, time spent on the Platform, search queries, and interactions with listings and features. We may use cookies and similar technologies to support Platform functionality, remember your preferences, and understand how the Platform is used.
3. How We Use Your Information
We use the information we collect to operate and maintain the Wasel Canada Platform; create and manage your account; enable you to post listings, search for items, jobs, and services, and communicate with other users; provide location-based features when you choose to use them; respond to your support requests and inquiries; send you service-related notifications and updates about your account or listings; detect, investigate, and prevent fraud, abuse, and unauthorized activity; maintain the security and integrity of the Platform; improve and develop Platform features and functionality; and comply with applicable Canadian laws and legal obligations.
5. Public Listings and User Interactions
Wasel Canada is a marketplace where users post listings and interact with one another. Information you choose to include in a public listing, business profile, or public-facing account profile — such as your listing title, description, photos, location, and contact preferences — may be visible to other users and visitors to the Platform. Please be thoughtful about the information you make publicly available. Messages and communications you send to other users through the Platform are shared with those users. Wasel Canada does not read private messages except where necessary to investigate reports of abuse, fraud, or violations of our terms.
7. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data transmission and storage practices appropriate to the sensitivity of the information. However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for any activity that occurs under your account.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. When you close your account, we will delete or anonymize your personal information within a reasonable period, except where we are required or permitted to retain it for legal, fraud-prevention, security, or legitimate business purposes. Inactive account data may be deleted after an extended period of inactivity, with reasonable notice where required.
9. Account and Data Deletion
You may request deletion of your Wasel Canada account and associated personal data at any time by contacting us at [email protected]. Please include your registered email address and a description of your request. We will process your request within a reasonable timeframe and confirm once your account and data have been deleted. Please note that some information may be retained where required by law, to resolve disputes, to prevent fraud or abuse, to enforce our agreements, or for other legitimate business or security purposes. Retained information will continue to be handled in accordance with this Privacy Policy.
10. Your Privacy Rights
You have the right to access the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your personal information, subject to applicable legal requirements. You may also withdraw consent to certain uses of your information where our processing is based on consent. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.
11. Age Requirement
Wasel Canada is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not use the Platform or provide us with any personal information. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us at [email protected].
12. Third-Party Services and Links
The Platform may contain links to third-party websites, services, or resources. These third-party services operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of third-party services, and we encourage you to review their privacy policies before providing any personal information. Our service providers who assist in operating the Platform are required to handle your information in accordance with applicable privacy laws and our instructions.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or applicable law. When we make material changes, we will update the Last Updated date at the top of this page and, where appropriate, notify you through the Platform or by email. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at [email protected] or visit waselcanada.ca. We are committed to addressing your privacy concerns promptly and transparently.